Information Technology-Service Management Training Course
ISO/IEC 20000-1:2018 Outline
ISO/IEC 20000-1 is an international standard that specifies the requirements for information technology (IT) service organizations to plan, establish, implement, operate, monitor, review, maintain, and improve service management systems. This standard is the standardization of the British Standard BS 15000 standard established by the British Standards Institution (BSI) by the ISO. It contains guidelines for the application of service management systems within the scope of ISO/IEC 20000-1.
ISO/IEC 20000-1 enables organizations to systematically build IT service management systems. Establishing a formal framework saves time and money by improving the organization's services and processes, and prevents recurring errors and accidents. By doing this, the organization gives customers confidence in their IT systems and improves service quality to gain competitiveness.
The importance of ISO/IEC 20000-1 training
ISO/IEC 20000-1 supports individuals to understand the content and purpose of the requirements and manage the IT service management system based on this to improve the level of IT service management in the organization. In addition, ISO/IEC 20000 training helps auditors achieve and respond to ITSM audits by acquiring the skills and knowledge required for the audit.
As part of the certification process, the assessment will be based on requirements that reflect key skills, knowledge and experience that define eligibility. The ISO/IEC 20000-1 training program is based on the ISO/IEC 20000-1 standard, and is based on the audit guidance standard ISO 19011:2018.
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